Your questions? Our answers!

To test our different ranges of products as well as our new products, 2 trial doses can be added to your basket upon selection by you at the time of your order.

Samples of our products are also available in pharmacies, parapharmacies, on request from you, we invite you to go to the 'Points of sale' page to find the retailer closest to you by clicking on the following link: https://us.svr.com/pages/storelocator

Since the promulgation of the Climate and Resilience Law (Law n°2021-1104 of August 22, 2021) and in order to avoid waste, we no longer systematically give samples in store or on svr.com)

If you would like to join us, send your application to recruitment@labo-svr.com

Gender Equality Index
Our company's Gender Equality Index stands at 76 for 2025.

For any inquiries, please contact us by email: hello@svr.com or on our "Contact" page here: https://us.svr.com/pages/contact

You will find on our website all the information concerning our products in their data sheet. For example, you will find the following information: for which skin types; active ingredients and list of ingredients (INCI); use of the product.

You can order all our products on our website. Please note that you can also find them in pharmacies and drugstores. To find the nearest point of sale, go to our Store Locator.

Contact us directly via our form or DM us on Instagram @laboratoiresvr_usa

As a French dermo-cosmetic brand since 1962, we are committed to preserving our identity over the years.

That's why we are proud to manufacture all our products in our factory in France, more specifically in the Île-de-France region near Paris.

Our products are developed to meet the needs of all skin types, even the most sensitive. As a Dermatological Laboratory, Laboratoire SVR places safety at the heart of its formulation expertise. Each of our products is therefore subject to a strict formulation charter. 🥼🧪

This means we use a very limited number of raw materials, carefully selected for their quality.

All our formulas are reviewed by toxicologists to validate product safety, including the concentrations of raw materials used. Take for example products suitable for babies — our toxicologists determine the percentage of raw materials to use based on weight, age, and type of application.

SVR products are not tested on animals. 🐇 As responsible manufacturers, we strictly comply with the provisions of European Regulation (EC) No. 1223/2009 on cosmetic products and its amendments.

Since 2004 for finished cosmetic products and since 2013 for raw materials, cosmetic regulations have prohibited animal testing for evaluating the efficacy and safety of products. In this regard, we do not test our products or ingredients on animals. Furthermore, we do not engage third parties to do so on our behalf, except where required by law.

Since 2017, we have had our products tested for estrogenic, androgenic, and thyroid endocrine mechanisms by an independent laboratory specializing in endocrine disruption. Our goal? To ensure that our skincare products are safe, even for the most vulnerable. We reformulate any product that does not pass these tests.

We move forward with humility and determination, as science continues to advance in its understanding of endocrine disruptors. Our priority is to provide you with clear and honest information, as well as reassuring products for everyone. 😊🔬

To learn more about our commitments regarding endocrine disruptors, feel free to visit the dedicated page in 'ABOUT US" section here.

We do not offer a loyalty program but our teams are working to develop this service.

Unfortunately, it is not currently possible to modify your address after placing an order. We are working on implementing this feature, which will allow you to update your address within 30 minutes of placing your order. Stay tuned! 😊

If your order has not yet been shipped, you can request its cancellation by sending an email to hello@svr.com

After shipping, you cannot cancel or modify it.

Orders placed on the site are shipped within 48 hours and delivered on working days (Monday to Friday, except public holidays) by UPS. Orders placed on Saturday, Sunday and public holidays are shipped within 72 hours. The delivery time is 3 to 5 working days, a usual average time which corresponds to the processing and delivery times of orders.

The US e-shop of Laboratoire SVR only ships its products in the United States.

If you live abroad, a more local experience is available for the following markets here :

• Mexico
• United-Kingdom
• Ireland
• France
• Belgium
• Netherlands
• Luxembourg
• Germany
• Austria
• Switzerland
• Italy
• Spain
• Portugal
• Morocco
• Poland
• Turkey
• Vietnam

Packaging and shipping costs are free for all orders greater than or equal to $49.

For orders below this amount, a contribution of $7 is requested.

You have a withdrawal period of 14 days following receipt of your order.

The return concerns products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order if applicable.

The refund will be for the products and the initial delivery costs directly to the credit card used when ordering.

The shipping costs linked to the return of your products remain your responsibility.

1. Send your withdrawal request to consumer service at hello@svr.com , specifying the following information: order number, product to be returned, reason for return.

3. Send your package to the following address:
SVR, Edison Distribution
Center, 6 Greek Lane, Edison, NJ 08817 ATTN: Returns

4.As soon as your package is posted, inform consumer service by sending an email to hello@svr.com

Orders without a Return Slip cannot be taken into account.

A confirmation email will be sent to you after validation of your order. When your order is processed by UPS, you will receive an e-mail to follow its delivery. At any time you can follow the status via your customer account.

We invite you to check your junk mail.

We accept payments with Apple Pay, MasterCard, Visa, Amex credit cards or Paypal.

At the moment we do not accept:
- Cash on refunds
- Checks and money orders

Important :
For your security, your name and billing address must match those on the card used for payment. We reserve the right to cancel any order that does not comply with these conditions.

Some products may be out of stock. In this case, we do our best to be able to restock them. You can go to the out of stock product page and click on 'Notify me by e-mail'. You will receive a notification when the product is available again.

Otherwise we invite you to go to one of our authorized resellers. To find out about them, go to the 'Points of sale' page to find the store closest to you: https://www.svr.com/points-de-vente

After clicking on the "Forgot your password?" button, enter your email address. We will then send you a link to reset your password.

To access your customer account, simply click on the “My Account” icon. You will be able to place your orders more quickly, save several delivery addresses, view and track your orders.Are you not yet a customer? Click on the “My Account” icon then “Create my account” and provide the requested personal information (last name, first name, email address and password).