Take care of your skin, we'll take care of the rest.
From Skin Explorer to Skin Icon, every level unlocks even more exclusive rewards, special surprises, and member-only benefits.
Only purchases made within the first 12 months after the loyalty program launch are eligible.
Everything You Need to Know
How do I sign up for the loyalty program?
To join our loyalty program, simply create an account in the "My Account" section of our website. Your customer account is also your loyalty account, so you will automatically start enjoying your loyalty benefits as soon as you register.
I already have an account with you, how do I log in to my loyalty account?
If you already have an account, log in to your existing account to activate your participation in the loyalty program.
How do I know my points balance?
You can check your points balance at any time in the "My Account" section or on the loyalty program page. Simply log in to your customer account to view your current balance.
Please note that points are only awarded for eligible purchases and missions completed after the launch of the loyalty program. Purchases made before the program launched—even if they were made within the last 12 months—are not eligible for points.
How can I earn points?
You can earn points through eligible purchases and by completing missions available after the launch of the loyalty program.
Earn points on purchases made on our website, and complete missions available on the loyalty program page to collect even more points.
Can I transfer my points to another account?
You cannot transfer points to another account. Points may not be transferred, sold, or combined with any other account.
Do points expire?
Points are valid for 12 months after they are earned. In addition, if you earn points from a purchase and then decide to return products, the associated points will be deducted from your loyalty points balance.
Can points be redeemed for cash?
Points can only be redeemed for rewards. You can find these rewards on the loyalty page of the website or in your online customer account.
Do I lose my points when I make a return?
Yes. If you return a product, any points earned from that purchase will be deducted from your loyalty points balance.
How does loyalty work?
For every US dollar spent on us.svr.com, you earn 1 loyalty point, which is automatically added to your account after your purchase.
You can also earn additional points by completing missions available on the loyalty program page.
As you earn points, you'll progress through our VIP tiers and unlock exclusive rewards and benefits.
What missions can I complete to earn bonus points?
You can earn additional points by completing a variety of missions, such as following us on Instagram, leaving a Google review, or sharing a photo with us. Explore all available missions on the loyalty program page.
Please note that some missions require verification before points can be awarded, so validation may take a little longer.
Are bonus points credited immediately after completing a mission?
Some points, especially those obtained from missions that require our verification, may take a little time to be credited to your account. We thank you for your patience.
How can I stay informed about new missions?
We'll let you know as soon as new missions become available. Be sure to subscribe to our newsletter and follow us on social media so you don't miss any loyalty program updates or exclusive opportunities to earn points.
How does the referral system work?
By entering your friends' email in the referral area of your account, your friends will receive $10 off their first order, and you will also receive 100 points that you can then choose to convert. You get your 100 reward points once your friend makes their first purchase on our website.
Are there any specific conditions for the referral program?
The referral is valid only if the referred person has never placed an order on our website.
Can I refer more than one person?
Yes, of course! The only condition is that your friend has never ordered before.
How long are my referral points valid?
Your points are valid for one year from the time they are earned.
How long is my referral code valid as a referred friend?
Your code is valid for 30 days after you get it.
How can I use my loyalty points?
You can redeem your points for rewards by selecting the desired option on the loyalty page and using the corresponding code on your next purchase.
You will find your codes available in your customer account. If you are subscribed to the newsletter, your code will also be sent to you by email.
The benefits and rewards related to the loyalty program can only be used on the https://us.svr.com website.
Can the rewards be combined with promotional offers?
The rewards obtained can only be combined with other promotional offers related to the loyalty program.
Please note that some loyalty promo codes require a minimum purchase amount.
How long are my rewards valid for?
The expiration date is specified on each reward.
You can also check how long a reward is valid before unlocking it by clicking on it via the website's loyalty page.
What is the SVR SKIN CLUB and how do I access it?
The SVR SKIN CLUB further rewards your purchases by moving you up to higher tiers and offering you exclusive rewards with each new level you reach.
How are the SVR SKIN CLUB tiers structured?
Specific details of the rewards available at each tier can be found on the Loyalty page.
Once you reach a milestone, you will receive benefits for 12 months after obtaining it.
You will find the list of benefits available in your customer account and also by email if you are subscribed to the newsletter.
How will I know when I've reached the next SVR SKIN CLUB tier?
We will notify you by email if you are subscribed to the newsletter as soon as you are promoted to the next tier! Otherwise, find your tier from your customer area on the website.
