Terms of sale

SVR General Terms and Conditions of Sale (Website)

Article 1. General

This website www.us.svr.com (hereinafter referred to as the "Site") is published by LABORATOIRES SVR, a "société par actions simplifiée" (simplified joint stock company) with capital of 17,501,502 euros, whose registered office is at ZAC LA TREMBLAIE, 2 Rue de la Mare à Blot - 91220 LE PLESSIS PÂTÉ, France, registered in the Evry Trade and Companies Register under number B 617 080 098, with an intra-community VAT number of FR59 617 080 098, and a unique identifier number FR210834_01GOMC (household packaging sector) (hereinafter referred to as "LABORATOIRES SVR").

These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") govern all relations between LABORATOIRES SVR and any person wishing to make a purchase of one or more products offered for sale by LABORATOIRES SVR on this Site.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions and, in particular, the general terms and conditions of sale in force for sales in shops, boutiques, pharmacies and/or parapharmacies offering LABORATOIRES SVR products.

These General Terms and Conditions of Sale are supplemented by the Legal Notice & General Terms and Conditions of Use of the Site, the Privacy Policy and the Cookies Policy.

In these General Terms and Conditions of Sale, the terms "Product" or "Products" refer to the product(s) offered for sale in the shop or on the Site and dispatched by LABORATOIRES SVR.

The "Customer" refers to any consumer, i.e. any natural person who is not a trader, acting in a non-professional capacity, who visits one or more web pages on the Site, whether or not they have initiated a purchasing process on this Site. The Customer must have full legal capacity and be of legal age.

LABORATOIRES SVR reserves the right to modify these terms and conditions at any time by publishing a new version on its Site. The GTCS then applicable are those in force on the date of payment (or of the first payment in the case of payment in several instalments) of the order.

LABORATOIRES SVR also ensures that their acceptance is clear and unequivocal by implementing a checkbox and a confirmation click.

The Client acknowledges that they have received the advice and information necessary to ensure that the offer meets their needs. The Customer declares that they are legally capable of entering into a contract under French law or are validly represented by the natural or legal person on whose behalf they are acting. In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.

Article 2. Products

2.1 Product availability

Product offers made by LABORATOIRES SVR on the Site shall remain in force as long as the Products are present on the Site and within the limit of available stocks.

Products that are temporarily unavailable are indicated as such on the Website (marked "Unavailable"); the Client may provide their email address to be notified when the Product is back in stock.

However, despite the care taken by LABORATOIRES SVR in managing its stocks and the resources it has allocated for this purpose, errors in stock availability may exceptionally occur. In this case, LABORATOIRES SVR shall inform the Customer by email of the unavailability of the Product(s) concerned as soon as possible. LABORATOIRES SVR shall then take the necessary steps to refund the price of the unavailable Product(s), using the payment method selected by the Customer. LABORATOIRES SVR wishes to make it clear that it will not process any remaining items from the order.

The Customer may request cancellation of the Product(s) ordered but that are unavailable at any time by sending an email to hello@svr.com. LABORATOIRES SVR shall then take the necessary steps to refund the price of the unavailable Product(s) using the method of payment selected by the Customer within thirty (30) days of receiving notification from the Customer.

The Customer is responsible for any use that may be made of the Products purchased on the Site. The Products are intended for the Customer's personal use, without any direct connection with the Customer's professional activity.

2.2 Essential characteristics of the Products

Before placing an order, the Customer can view the key features of the Product(s) they wish to order directly on the Site.

Any differences between the photographs and the Products may only be minor and do not affect the key features of the Products.

LABORATOIRES SVR encourages the Customer to refer to the description of each Product to find out its precise characteristics. In case of doubt or if the Customer requires further information, they may contact LABORATOIRES SVR by email at the following address hello@svr.com and/or by telephone on +33 (0)1 84 79 11 11 - Monday to Friday from 10am to 6pm.

However, in the event of an obvious error in the price and/or between the characteristics of a Product and the way it is described, the Customer undertakes to contact LABORATOIRES SVR by email at the following address hello@svr.com and/or by telephone on +33 (0)1 84 79 11 11 - Monday to Friday from 10am to 6pm, in order to inform it of the said obvious error. In all cases, LABORATOIRES SVR may correct an obvious error; the Customer having the right to cancel their order should they refuse the corrected terms and conditions.

Article 3. Prices

On the Site pages presenting the Products as well as any order forms and invoices issued to the Customer, the prices are indicated in euros (€) inclusive of all taxes (TTC), taking into account the rate of Value Added Tax (VAT) and any reductions applicable on the day of the order.

On the pages of the Site presenting the Products, the prices shown do not include delivery charges, which are invoiced separately and are specified to the Customer prior to the final confirmation of the order.

°Product prices may change according to LABORATOIRES SVR's commercial policy. In any event, Products will be invoiced on the basis of the prices in force on the Website at the time of final confirmation of the order.

The price of each order, including delivery costs, is payable in cash when the order is placed. Failing this, no delivery will be made and the sale will be deemed cancelled at the Customer's initiative.

Promotional offers are only valid during the period of validity of the offer concerned, as indicated on the Site. Any promotions offered in the form of discount vouchers are only valid for one order per Customer account, over a given period of validity, and cannot be combined with other discount offers.

Article 4. Ordering

4.1 Registering and creating an account

To place an order, the Customer must first register on the Site by creating an account.

Upon registration, the Customer's email address serves as their login. However, the Customer chooses their own password. It is the Customer's responsibility to change their password regularly on their personal space page. We strongly recommend that you do not choose a password that is a common word, but to use a combination of numbers and letters.

The Customer will receive an email confirming their registration. Customers are solely responsible for their password and the use they make of it. They expressly undertake to keep it confidential and not to disclose it to anyone under any circumstances.

4.2 Placing an order

To place an order, the Customer selects the various Products they wish to purchase by clicking on their details. They indicate the number of Products they want and click on the "Add to Basket" button.

The Customer may, at any time:

view a summary of the Products they have selected by clicking on the "Basket" icon at the top right of the screen,
modify or delete all or part of their order as summarised (in the event of a modification, the new price is displayed immediately).

Please note that the contents of the basket may be subject to an expiry time.

When the Customer is on the "Basket" page, they can:

continue selecting Products by visiting another part of the Site,
if they wish, select 2 samples of their choice to include in their order,
or finalise their selection of Products and place their order by clicking on "Confirm my order".

When the Customer is on the "Payment" page, they may then:

log in by entering their username and password (if forgotten or lost, the Customer must click on "Forgot your password?"),
if they do not have an account, the Customer may continue to place their order as a guest by entering their details in a form, including their surname, first name, email address, billing address, delivery address and payment details.

Before definitively confirming their order, Customers can check the details of their order, its price including VAT and any applicable charges, and correct any errors. The Customer may amend their order and/or the information concerning the billing and/or delivery address and/or cancel their order.

4.4 Abnormal order cancellation or modification

In accordance with article L121-11 of the French Consumer Code, LABORATOIRES SVR reserves the right to modify, refuse or cancel all or part of an order or several combined orders that are of a fraudulent or abnormal nature, particularly where the quantities ordered do not correspond to the ordinary needs of a consumer.

LABORATOIRES SVR shall inform the Customer concerned as soon as possible. Such modifications or cancellations shall not give rise to any indemnity or compensation of any kind whatsoever.

Article 5. Payment

In accordance with article L. 221-14 of the French Consumer Code, the Customer is informed that orders are subject to payment. The price paid by the Customer is necessarily the price indicated on the order confirmed by the Customer. Payment for purchases made on the Site must be made exclusively in euros (€).

Payment by cheque is not accepted. Consequently, the Customer must have either a PayPal account or a bank card accepted by the bank responsible for processing online payments (Carte Bleue, Visa, Amex, Mastercard), the validity of which will be verified and confirmed by that bank's electronic payment server.

When entering their bank card details, Customers must enter their card number and expiry date and, if applicable, the security code (CVV) shown on the back of the bank card used by the Customer.

It is specified that bank card details are secured by encryption via the so-called "3D Secure" system in order to protect all payment-related data as effectively as possible, and that the Customer's bank card data will not be stored on LABORATOIRES SVR's computer system, but on that of the banking establishment responsible for processing online payments.

Before confirming the order, the Customer may, if they wish, use a promotional code or a discount voucher from the Loyalty Programme, the value of which will be deducted directly from the amount due for the order placed.

It is specified that any online payment on the Site results in an immediate debit.

Once the payment process has been completed, the Customer is directed to a page displaying the invoice for the order. The Customer may print this page.

In addition, an email confirming the order will be sent to the Customer, with the above-mentioned invoice.

Article 6. Delivery

Delivery of Products ordered by the Customer is limited to mainland France, Corsica and the following European countries: Monaco, Iceland, Latvia, Lithuania, Norway, Slovakia, Sweden, Croatia and Denmark.

6.1 Delivery times

The Products purchased will be transported by the usual transport services (hereinafter the "Carrier"), specifically using the "Colissimo 48h " service from the time the ordered Products are handed over to the Carrier, and in any event within a period of three (3) to ten (10) working days from the day following the Customer's final confirmation of the order, excluding peak periods and/or in the event of unavailability of one or more Products ordered by the Customer. In such cases, delivery times may be extended.

The delivery times indicated are typical average times and correspond to the processing and delivery times for orders, excluding periods of peak activity and/or cases where Products are unavailable. In the event that one or more Products ordered by the Customer are unavailable, and unless the Customer expressly requests cancellation by email to hello@svr.com, the order shall only be dispatched by LABORATOIRES SVR when all the Products ordered are once again available in stock. In this case, the delivery period will only commence from the date on which the order is deemed complete, i.e. when all Products are available for dispatch.

In the event of cancellation of the unavailable Product(s) by the Customer, LABORATOIRES SVR shall then take the necessary steps to refund the price of the unavailable Product(s) via the payment method used by the Customer within thirty (30) days of receiving notification from the Customer.

Customers are invited to regularly check the status of their order via their account and to contact LABORATOIRES SVR with any questions or in the event of any issues with delivery of their order by email at the following address hello@svr.com.

In the event of late delivery, the Customer may notify LABORATOIRES SVR of this delay by email to the following address hello@svr.com and/or by telephone on +33 (0)1 84 79 11 11 - Monday to Friday from 10am to 6pm. In this case, and provided the Product has not yet been dispatched, the Customer may still cancel their order by sending an email to the following address hello@svr.com, or by sending a registered letter with acknowledgement of receipt to the following address: LABORATOIRES SVR, Service Consommateurs, 38 Cours Albert 1er, 75008 Paris.

6.2 Terms of delivery

The Products ordered by the Customer will be delivered to the address indicated by the Customer on the order or, where applicable, left at the collection point designated by the Carrier responsible for the delivery address provided by the Customer, in the event that the recipient of the Products is absent. In the latter case, it shall be the Customer's responsibility to take the necessary steps to collect the Products delivered to the collection point designated by the Carrier, within the timeframe set by the latter.

After the timeframe for collection set by the transport services, the latter shall return the parcel to LABORATOIRES SVR, which reserves the right to charge the Customer for any return costs incurred.

As the Products purchased are delivered by the Carrier, the Customer must be able to prove their identity and, if necessary, provide the order number.

6.3 Receipt of the order

In accordance with the provisions of article L. 31 of the French Consumer Code, the transfer of risk takes place only when the Customer or a third party designated by the Customer (neighbour, guardian, etc.), other than the Carrier, takes physical possession of the package.

On receipt of the parcel, the Customer is invited to check the condition and contents of the parcel, and to sign the delivery note with any comments relating to the order. They may therefore open the parcel before signing any transport documents. By signing the delivery slip, the Customer acknowledges having received the order described on the delivery slip in good condition.

If the Customer finds that the parcel is clearly damaged (open parcel, traces of liquid, etc.), they undertake to refuse it and request its return to LABORATOIRES SVR which, upon noting the poor condition of the returned parcel, will refund the Customer as soon as possible.

Upon opening the parcel, if the Customer finds that the Products are damaged, defective or do not correspond to their order, they must submit a detailed claim in writing to LABORATOIRES SVR by email to hello@svr.com or by post to the following address: LABORATOIRES SVR, Service Consommateurs, 38 Cours Albert 1er, 75008 Paris. The Customer must return the Product(s) to LABORATOIRES SVR at the following address: LABORATOIRES SVR - BIG BLUE LOG'S Tigery - Parc Logistique Distripole Paris Sud, 1 rue de l'espace Schengen à Tigery (91250), France.

Following assessment on a case-by-case basis, LABORATOIRES SVR may refund the Product(s), excluding any exchange. In this case, the return costs will be refunded to the Customer.

Refunds shall be made within fourteen (14) days of receipt of the Products by LABORATOIRES SVR.

LABORATOIRES SVR will send refunds directly to the payment method used by the Client when placing their order.

The Customer is bound to LABORATOIRES SVR by the information provided relating to their contact details and to the delivery and billing details, should these differ.

Consequently, in the event of an error in the recipient's contact details (including surname, first name, street number and name, postcode, town/city, telephone number or email address), LABORATOIRES SVR shall not be held responsible for being unable to deliver the order.

Article 7. Loyalty programme

7.1 Purpose of the loyalty programme

The loyalty programme (hereinafter referred to as the "Loyalty Programme") managed by LABORATOIRES SVR enables Customers to collect points (€1 purchase = 1 point, actions completed) based on purchases made on the Site and in-store, which entitle them to benefits and/or exclusive offers.

The Loyalty Programme entitles the Customer to a virtual loyalty card (hereinafter the "Loyalty Programme Card").

7.2 Subscription and eligibility for the Loyalty Programme

The Loyalty Programme is reserved for Customers making purchases on the Site https://us.svr.com/ and in-store and who have provided the following personal details:

The following information is required to join the Loyalty Programme: title, surname, first name, postal address, email address and telephone number. If this information is not provided, it is not possible to join the Loyalty Programme or receive offers or benefits;
Other optional information requested by LABORATOIRES SVR at the time of registration (date of birth) is requested in order to get to know the Customer better and, where appropriate, to send them communications tailored to their profile and preferences; however, this information is not mandatory.

The Loyalty Programme is reserved for people aged 18 or over. LABORATOIRES SVR reserves the right to request, at any time, any document required to verify the identity of a Customer wishing to join or who has joined the Loyalty Programme.

Membership of the Loyalty Programme may only be recorded in LABORATOIRES SVR 's computer files if the information provided at the time of membership is complete, conforms to the requested format and is usable. It is the Customer's responsibility to keep the information concerning them up to date by updating the Site. LABORATOIRES SVR may not under any circumstances be held liable in the event of non-receipt of an offer by the Customer due to obsolete or incorrectly provided information.

7.3 Terms and conditions of use of the loyalty programme

Loyalty Programme Cards are virtual, registered to a specific individual, personal, and intended solely for Customers' own, non-commercial use. They may not be transferred.

There can only be one Loyalty Programme Card per person (same surname, first name(s), address, email and/or telephone number) and the associated benefits cannot be combined. LABORATOIRES SVR reserves the right to carry out any checks to verify the validity of the subscription. If LABORATOIRES SVR finds that the same person holds several Loyalty Programme Cards, the Customer's data and benefits will be recorded only once on a single Card, and the redundant cards will be deactivated and stripped of their duplicate points and benefits. It is specified that the Customer may at any time visit their Customer space on the Site in order to update their personal information.

The Customer undertakes to use the Loyalty Programme in accordance with the provisions set out in these General Terms and Conditions. Failing this, LABORATOIRES SVR reserves the right to suspend or terminate the Customer's loyalty account, to deactivate or remove points from the Customer's Loyalty Programme Card(s), under the conditions set out in the "Suspension / Deactivation / Loss of points" section.

7.4 Benefits of the Loyalty Programme

The Loyalty Programme Card enables the Customer to accrue benefits and points on the Site.

Points are accrued according to the following scale: €1 purchase = 1 point in the Loyalty Programme and by completing certain actions.

Please note that points are not updated on the Customer's account in real time.

The benefits or points accrued cannot be transferred or exchanged for cash.

In the event of a request for a refund request or the exercise of the right of withdrawal on the Site, LABORATOIRES SVR reserves the right to reduce the total number of points accrued on the Loyalty Programme card by the number of points accrued through the purchase of the product for which a refund is requested.

The number of purchases and the number of points accrued can be consulted on the Site in the "Account" section.

The Loyalty Programme offers benefits that may include the Customer receiving products, which the Customer expressly acknowledges and accepts.

The benefits offered to Customers holding a Loyalty Programme card may vary depending on the information they provide and their communication preferences (postal address and/or email and/or SMS). In this context, it is expressly stated that obtaining certain benefits is linked to the means of communication provided by the Customer.

7.5 Rights reserved by SVR LABORATORIES

LABORATOIRES SVR reserves the right to amend the general conditions of the Loyalty Programme and will inform the Customer of any such amendments by the means it deems most appropriate (post, email, updating the new terms and conditions on the Site, etc.).

The latest version of the applicable general terms and conditions of the Loyalty Programme is the one available on the Website.

LABORATOIRES SVR also reserves the right to send personalised offers to certain Loyalty Programme cardholders and to amend or suspend the Loyalty Programme.

It is hereby specified that in the event of the permanent termination of the Loyalty Programme or a complete overhaul of the latter resulting in the loss of valid offers and/or points accrued, Customers will be informed by the means LABORATOIRES SVR deems most appropriate (post, email, or SMS, etc.).

Furthermore, LABORATOIRES SVR cannot guarantee that unused benefits and/or accrued points will be reused in any form whatsoever as part of any changes to the Loyalty Programme.

LABORATOIRES SVR reserves the right not to contact Customers who are inactive in the Loyalty Programme (i.e. those who have not made a purchase on the Site for more than 12 months) to inform them of any changes to the Loyalty Programme.

No modification, change or cancellation of the Loyalty Programme will entitle the Customer to compensation.

7.6 Suspension, deactivation of the Loyalty Programme, loss of points

The Loyalty Programme is a programme designed to provide Customers with benefits based on the purchases they make on the Site.

Consequently, if the Customer does not make any purchases for a period of twelve (12) consecutive months, the benefits and points they accrued will be lost.

The Loyalty Programme also assumes that the Customer complies with the programme's terms and conditions and behaves fairly towards LABORATOIRES SVR. Consequently, LABORATOIRES SVR reserves the right to suspend a Loyalty Programme Card, or even permanently deactivate a Loyalty Programme Card and, where applicable, cancel the associated benefits and points accrued, in the event of misuse of the Loyalty Programme by the Customer and/or in relation to LABORATOIRES SVR.

LABORATOIRES SVR will implement this suspension and/or deactivation after notifying the Customer, by whatever means it deems most appropriate, without the Customer being entitled to any compensation, particularly in the following cases:

in the event of fraud or attempted fraud on the Site;
in the event of inappropriate use or misuse of the Loyalty Programme;
in the event of actions likely to disrupt the operation of the Site or the Loyalty Programme;
an abnormally high number of transactions on a single shopping day and/or over several days;
more generally, in the event of failure to comply with the provisions of these general terms and conditions.

LABORATOIRES SVR shall not be held liable for any direct or indirect consequences of any malfunctions of the Loyalty Programme. In the event of a malfunction, LABORATOIRES SVR will nevertheless make every effort to ensure that the Customer retains the benefit of their accrued benefits and points.

Article 8. Right of withdrawal

In accordance with the provisions of article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of the delivered Product(s) to exercise their right of withdrawal without having to give any reason for their decision or pay any penalty. Where the period of fourteen (14) clear days expires on a Saturday, Sunday or public holiday, it shall be extended until the next working day.

To exercise the right of withdrawal, the Customer must notify LABORATOIRES SVR by registered letter with acknowledgement of receipt to the following address: LABORATOIRES SVR, Service Consommateurs, 38 Cours Albert1er, 75008 Paris, or by email to hello@svr.com, of their decision to withdraw by means of an unambiguous statement expressing their wish to withdraw, specifying in particular their identity, delivery and billing addresses (if these differ), the order number and the date of receipt of the order. To this end, LABORATOIRES SVR provides the Customer with a withdrawal form template in Appendix 1 hereto.

LABORATOIRES SVR shall acknowledge receipt of the withdrawal by email.

In accordance with article L. 221-23 of the French Consumer Code, the Customer undertakes to return the Products in respect of which they are exercising their right of withdrawal, at their own expense, within fourteen (14) days of notifying LABORATOIRES SVR of their right of withdrawal.

To facilitate the refund, the Product(s) must be returned, complete in their original packaging (accessories, instructions, etc.) to the following address: LABORATOIRES SVR - BIG BLUE LOG'S Tigery - Parc Logistique Distripole Paris Sud, 1 rue de l'espace Schengen, Tigery (91250), France. However, in accordance with the provisions of article L. 221-28 paragraph 5 of the French Consumer Code, the Customer will not be able to exercise their right of withdrawal and, consequently, return the Products, where the said Products delivered have been unsealed by the Customer after delivery and cannot therefore be returned for reasons of hygiene or health protection.

If the above conditions are met, LABORATOIRES SVR shall refund the Customer, within a maximum period of fourteen (14) days from the date when it was notified of the right of withdrawal, the sums corresponding to the Products for which the Customer has exercised their right of withdrawal within the given period, including delivery costs. Postage costs for returning Products shall be borne by the Customer. Please note that LABORATOIRES SVR does not accept parcels sent carriage forward.

However, the refund by LABORATOIRES SVR may be deferred until the returned Products have been received or until the Customer has provided proof of dispatch of the Products, in accordance with the provisions of article L. 221-24 of the French Consumer Code.

Furthermore, LABORATOIRES SVR shall not be obliged to reimburse any additional costs if the Customer has expressly chosen a delivery method that is more expensive than the delivery method offered by LABORATOIRES SVR under these terms and conditions.

Refunds will be made using the payment method used by the Customer when placing the returned order.

Article 8. Proof

The Customer expressly acknowledges that the entry of any username and password, or of any personal information when placing an order as a guest, or of their payment details when paying as a guest, constitutes proof of their identity and signifies their consent to all transactions carried out on the Website following their identification.

The Customer must ensure that their email address remains valid throughout the period of their registration on the Website, failing which they may no longer be able to access it, particularly in the event of losing their password.

A Customer's account is strictly personal and may not be transferred, by any means whatsoever, to a third party, even free of charge.

The Customer expressly accepts that LABORATOIRES SVR's automatic recording systems shall be deemed to constitute proof of:

the use of their username and password, and the dates and times of such use,
the content saved by the Customer in their "Account" space,
the nature, substance, date and time of all correspondence with LABORATOIRES SVR staff conducted via the Site or the tools offered on the Site,
and, more generally, all information exchanged via the Site between LABORATOIRES SVR and the Customer.

LABORATOIRES SVR shall not be held liable for any loss or damage the Customer may suffer as a result of a third party using their username and password. In the event of loss, misappropriation or fraudulent use of all or part of their username and password, the Customer must immediately notify LABORATOIRES SVR. The Customer remains liable for any use made of their username and password prior to notifying LABORATOIRES SVR and before LABORATOIRES SV R has been able to change them within a reasonable timeframe. In the event that a Customer discloses or uses their username in a manner contrary to its intended purpose, LABORATOIRES SVR reserves the right to terminate the contract and remove access to the "Account" area as well as any files saved, without prior notice or compensation. LABORATOIRES SVR may also take legal action to obtain compensation for any damages it may suffer as a result of such disclosure or use.

These provisions are expressly considered to be of the essence between the parties.

Article 9. Guarantee

LABORATOIRES SVR undertakes to comply with the statutory warranty of conformity set out in articles L217-3 et seq. of the French Consumer Code, as well as the statutory warranty against defects in the item sold set out in articles 1641 et seq. of the French Civil Code.

9.1 Statutory warranty of conformity

LABORATOIRES SVR is obliged to deliver goods in conformity with the order placed by the Customer and shall be liable for any lack of conformity existing at the time of delivery of the goods.

The statutory warranty of conformity applies provided that the goods supplied to the Customer:

possess the qualities advertised by the seller
are fit for purpose for the purpose for which they are intended
are delivered with all the accessories specified in the contract (packaging, instructions, etc.)
correspond to the quantity, quality and any other characteristics advertised by the seller
(L217-3 and L217-5 of the French Consumer Code)

Where the Customer invokes the statutory warranty, they:

Have a period of 2 (two) years from the date of delivery of the goods in which to take action;
May choose between repairing or replacing the goods, subject to the cost conditions set out in Article L217-12 of the French Consumer Code;
Are exempt from providing proof of the goods' lack of conformity during the 24 (twenty-four) months following delivery of the goods, with the exception of second-hand goods, where the aforementioned period is reduced to 6 (six) months.

This statutory guarantee of conformity applies independently of any additional commercial guarantees provided by LABORATOIRES SVR. The Customer may also invoke the warranty against hidden defects.

9.2 Warranty against hidden defects in the item sold

In addition, the Customer may decide to invoke the warranty against hidden defects in the item sold, in accordance with article 1641 of the Civil Code; in this case, the Customer may choose between rescinding the sale or reducing the sale price in accordance with article 1644 of the French Civil Code.

If the warranty against hidden defects is invoked, the Customer has a period of 2 (two) years from the discovery of the hidden defect to take action, in accordance with Article 1648 of the French Civil Code.

Article 10. Information technology and civil liberties

10.1 Protection of personal data

As part of the contractual relationship, LABORATOIRES SVR is required to collect and process Personal Data concerning the Customer, necessary in particular for order management, payment, product delivery and after-sales service.

This Processing shall be carried out in accordance with the regulations applicable to the protection of personal data and the provisions of LABORATOIRES SVR's Privacy Policy, which may be accessed at any time on the Site: https://us.svr.com/policies/privacy-policy.

This Privacy Policy provides a detailed description of the Data Controller, the Purposes of the Processing, the legal bases for the Processing, the Recipients of the Personal Data, the retention periods, as well as the rights available to the Customer under the General Data Protection Regulation (GDPR ) and the French Data Protection Act.

Customers are invited to consult this Privacy Policy for full information on the Processing of their Personal Data and on how to exercise their rights (access, rectification, erasure, objection, restriction, portability, withdrawal of consent and post-mortem instructions).

For any questions relating to their Personal Data or to exercise their rights, Customers may contact LABORATOIRES SVR in accordance with the procedures set out in the Privacy Policy.

10.2 The use of cookies

In order to improve the browsing experience and offer services tailored to its Customers' areas of interest, LABORATOIRES SVR uses cookies and other tracking tools.

How these tools work, the purposes for which they are used, their retention periods, and the options available to the user to accept, refuse or configure these cookies are detailed in the Site's Cookie Policy.

Users are invited to consult this Cookies Policy at any time by clicking on the following link: https://us.svr.com/pages/privacy-https://us.svr.com/policies/privacy-policy

Use of the Website implies acceptance of the terms and conditions for the use of cookies as defined in the said Policy.

Article 11. "LABORATOIRES SVR Consumer Service"

For any information, complaint, question or advice, the Customer can contact the "LABORATOIRES SVR Consumer Service" department at the following address:

Email: hello@svr.com
Telephone: +33 (0)1 84 79 11 11 - Monday to Friday, 10am to 6pm,
Postal address: LABORATOIRES SVR, Service Consommateurs, 38 Cours Albert1er, 75008 Paris.

Article 13. Verification of customer reviews

LABORATOIRES SVR guarantees that the Customer reviews appearing on the Site marked "verified review" come from Customers who have actually placed an order on the Site. The Customer is invited by email within 14 (fourteen) days of placing their order to leave a review solely on the Product(s) they have ordered and to rate the Product on a scale of one to five stars.

Reviews and ratings are for information purposes only. Furthermore, the rating displayed directly on the Product page is an average of the ratings given by Customers for the Product in question. It is therefore subject to change.

The submission of a review by the Customer is made without any consideration.

LABORATOIRES SVR reserves the right not to publish a review that is defamatory, abusive, or unrelated to the Product(s) ordered.

Reviews are sorted in chronological order or, where applicable, according to the sorting method chosen by the Customer.

By submitting a review on the Site, the Customer expressly consents to LABORATOIRES SVR publishing and reproducing all or part of their review, as well as their pseudonym, by any means of reproduction and representation and on any medium, worldwide, for a period of 10 (ten) years from the date the review is submitted.

This authorisation specifically includes the right for LABORATOIRES SVR to freely use, free of charge, all or part of the Customer's reviews and pseudonyms, to translate and reproduce them, in particular across all of LABORATOIRES SVR's e-shops, social media platforms and third-party e-commerce sites (e.g. marketplaces).

Article 14. Intellectual property

LABORATOIRES SVR is the owner of all intellectual property rights and/or exploitation rights, in particular copyright, database rights and trademark rights, relating to the Site, its content and all its constituent parts.

The Site, as well as the software, database structures, texts, information, analyses, images, photographs, graphics, logos, sounds, trademarks or any other data contained on the Website remain the exclusive property of LABORATOIRES SVR or, where applicable, of their respective owners with whom LABORATOIRES SVR has entered into usage agreements.

They may under no circumstances be reproduced, used or displayed without the express written authorisation of LABORATOIRES SVR, on pain of legal proceedings.

LABORATOIRES SVR grants the Customer a non-exclusive, personal and non-transferable right to use the Website and the original intellectual works and data it contains. The right thus granted consists of (i) a right to view online the original intellectual works and data contained on the Website and (ii) a right of reproduction consisting of printing and/or saving these original intellectual works and data viewed. This right of use is for strictly private use only.

Any other use of the Site, in particular commercial use, by the Customer is prohibited without the express written authorisation of LABORATOIRES SVR.

In particular, but without limitation, the Customer shall refrain from reproducing and/or representing for any use other than private use, downloading, selling, distributing, broadcasting, translating, adapting, exploiting, distributing, disseminating and communicating, in whole or in part, in any form whatsoever, whether for commercial or non-commercial purposes, any original intellectual work or data contained on the Site.

In addition, the Site's domain name "svr.com" belongs to LABORATOIRES SVR.

Article 15. Hypertext links

Any hypertext link to the Site, regardless of the type of link, must be authorised in advance by LABORATOIRES SVR, either on paper or electronically. Such authorisation may be revoked at any time at LABORATOIRES SVR's sole discretion. LABORATOIRES SVR reserves the right to (i) request the removal of any link to the Site that has not been, or is no longer, authorised and (ii) claim damages as compensation for any loss suffered as a result.

The Site may include hypertext links to other websites or internet resources external to the Site. At the time of their creation, LABORATOIRES SVR has ensured, as far as possible, that these websites and other Internet resources do not contain any content that contravenes French law.

However, insofar as LABORATOIRES SVR cannot constantly monitor these external sites and resources, it cannot ensure that these sites and resources always comply with legal requirements.

Consequently, LABORATOIRES SVR shall not be held liable for the provision of these external sites and resources unless the web page or resource to which a hyperlink was created contained content that contravened French law at the time of its creation.

LABORATOIRES SVR therefore accepts no liability for the content, advertisements, products and services available on or via these external sites or resources offered after the creation of the hyperlink on its Site. By express agreement, it is the Customer's responsibility to provide evidence that the said hyperlink was created after the publication of such content, advertisements, products or services.

Apart from this, the Customer therefore acknowledges that LABORATOIRES SVR cannot be held liable for any proven or alleged damage or loss arising from or in connection with the use of, or having become aware of, the content, advertisements, products or services available on these external sites or resources.

If, as a result of a search carried out on the Site, a Customer is directed to sites, pages or forums whose title and/or content constitute an infringement of French law, particularly in view of the fact that LABORATOIRES SVR has no control over the content of these sites and external sources, they must cease viewing the site in question, failing which they may incur the penalties provided for by French law or face legal proceedings brought against them.

Finally, if, despite LABORATOIRES SVR's efforts, any of the hypertext links on the Site directs a Customer to a website or internet resource whose content is or appears to be non-compliant with the requirements of French law, the Customer undertakes to contact the publication director immediately to provide the address of the pages of the site in question. LABORATOIRES SVR then undertakes to examine the said website and to inform the Customer of the action it intends to take within a reasonable timeframe. The Customer undertakes not to bring legal proceedings against LABORATOIRES SVR before receiving a response from it within a reasonable period of time. The Customer also undertakes not to bring legal proceedings against LABORATOIRES SVR unless the latter refuses to remove the link in question.

Article 16. Force majeure

LABORATOIRES SVR shall not be held liable for any default, delay or non-performance of its obligations under these GTCS, where such default, delay or non-performance is due to force majeure.

In addition to those usually recognised by French case law, the following are expressly considered to constitute force majeure or unforeseeable events: total or partial strikes, whether internal or external to LABORATOIRES SVR, lockouts, adverse weather conditions, blockages of transport or supply routes for any reason whatsoever, governmental or legal restrictions, any epidemic accompanied by public health measures, legal or regulatory changes to marketing methods, computer failures, telecommunications blockages, failure or malfunction of internet transmission networks, and any other event beyond the control of the parties, preventing the normal performance of the GTCS.

Furthermore, the Customer acknowledges the complexity of global telecommunications networks, the varying capacities of different sub-networks, and the surge in user traffic at certain times in certain parts of the internet. As current internet transmission protocols cannot guarantee with certainty and on a continuous basis the successful receipt of messages or the integrity of transmitted documents, LABORATOIRES SVR shall not be held liable in the event of poor transmission due to a failure or malfunction of these transmission networks.

Article 17. Mediation

In the event of any dispute arising in connection with these General Terms and Conditions of Sale, their interpretation and their consequences, or with any documents supplementing or amending them, the Customer shall contact LABORATOIRES SVR in order to attempt to reach an amicable solution. Any complaint to LABORATOIRES SVR must be made in writing.

Failing amicable settlement, the Customer may choose:

to seek an amicable mediation solution within a maximum period of one (1) year from the date of the Customer's written complaint to LABORATOIRES SVR by contacting:
- LABORATOIRES SVR's mediator who can be contacted by clicking here, or by post to Médiation de la consommation AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, by completing the form provided on the Site, together with the documents supporting your request. The AME Consumer Mediation body will acknowledge receipt of your referral, and the designated mediator will have a period of 3 (three) weeks to rule initially on the admissibility of your claim. They will have a period of 3 (three) months to complete their remit, unless this is extended in the case of complex cases;
- the online dispute resolution system accessible by clicking here: https: : https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-alternative-dispute-resolution/index_fr.htm, it being understood that the proposed mediation process shall not constitute a prerequisite for the Customer to bring the matter before the competent courts;
to bring their claim before the competent French courts.

Article 18. General provisions

18.1 GTCS in full

These General Terms and Conditions of Sale express the entirety of the obligations of LABORATOIRES SVR and the Customer in relation to their subject matter.

The fact that one of the Parties does not invoke the other Party's failure to comply with any of the obligations set out herein shall not be interpreted subsequently as a waiver of that obligation.

18.2 Partial invalidity

In the event that one or more provisions of these GTCS are considered null and void, deemed unwritten or declared as such in application of a law, regulation or following a decision of a competent court with final authority, the other provisions will retain all their force and scope and will remain fully applicable, unless the invalid provision(s) were of a substantial nature and their removal would undermine the contractual balance.

18.3 Amendment of the GTCS

LABORATOIRES SVR reserves the right to modify these GTCS at any time and without prior notice, in particular to take account of any legal, jurisprudential and/or technical developments. All changes will come into force as soon as they are implemented and will apply to all Customers.

The GTCS then applicable are those in force on the date of payment (or of the first payment in the case of payment in several instalments) of the order.

18.4 Headings

In the event of any difficulty in interpreting any of the headings mentioned in these clauses and any of these clauses, such headings shall be deemed non-existent.

18.5 Applicable law and settlement of disputes

The relationship between LABORATOIRES SVR and the Customer shall be governed by French law, without prejudice to the right of the Customer, where the Customer is resident outside French territory, to invoke mandatory provisions of their national law.

In the event of a dispute relating to these GTCS, their interpretation and consequences or any addendum or modification thereof, the Customer shall meet with LABORATOIRES SVR in order to attempt to reach an amicable solution.

18.6 BLOCTEL

The Customer has the option of registering free of charge on a BLOCTEL cold-calling opt-out list via the website: https: //www.service-public.gouv.fr/particuliers/vosdroits/R43993 so as to no longer be contacted by telephone by a business with which they have no current contractual relationship, in accordance with Law No. 2014-344 of 17 March 2014 on consumer affairs.

Version of the GTCS: March 2026

Appendix 1: Withdrawal form template

(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of LABORATOIRES SVR, Service Consommateurs, 38 Cours Albert1er, 75008 Paris
Email: hello@svr.com
I hereby notify you of my withdrawal from the contract for the sale of the Product(s) below:
- Ordered on (*) / received on (*):
- Customer name:
- Customer address:
- Customer's signature (only if this form is sent on paper):
- Date: